BTH will refund the full purchase price of goods excluding carriage or shipping charges if the goods are returned in their original condition together with the proof of purchase within 7 days from receipt of delivery.
BTH are not liable for any damage to the product that results from improper installation, accident, abuse, misuse, natural disaster, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification.
BTH are not liable for refunds to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold.
BTH is not liable for any packing and shipping costs to or from destinations in or outside of mainland Britain, and does not cover any costs associated with the customer determining the source of problems, removing, servicing or installing BTH products.
BTH will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by BTH on an exchange basis, and will be either new or refurbished to be functionally equivalent to new.
BTH are not liable for customer error. We strongly recommend customers contact our customer helpline on
01908 550044 or email firstname.lastname@example.org before purchases are made if they have any doubts of their requirements.